Shipping Policy

Fusion Attire offers secure, reliable delivery to customers across Botswana and around the world. Please review our shipping terms carefully to understand your responsibilities and our commitments.

Domestic Shipping (Botswana)

- Courier: Sprint Couriers
- Delivery Time: 2–4 business days (excluding weekends and public holidays)
- Processing Time: Orders are processed within 2–3 business days after payment confirmation.
- Shipping Fee: P40 flat rate. 
- Tracking: You will receive a tracking number via email once your order is dispatched.

International Shipping

- Courier: FedEx International
- Delivery Time: 5–10 business days (excluding weekends & customs delays)
- Processing Time: 2–3 business days from order confirmation
- Shipping Fee: Calculated at checkout based on destination
- Tracking: All international orders are fully trackable

Customs, Duties & Import Taxes

- All international orders may be subject to customs duties, VAT, or import taxes charged by your country upon delivery.
- These fees are the responsibility of the buyer and are not included in our prices or shipping fees.
- Failure to pay these fees may result in your package being held or returned Fusion Attire is not liable for such occurrences.

General Shipping Terms

- We are not responsible for delays caused by couriers, customs, or incorrect shipping information.
- Once a package leaves our facility, the shipping carrier assumes liability.
- In rare cases of a lost package, please contact us so we can initiate a claim with the courier on your behalf.
- If your address is entered incorrectly during checkout and the order is shipped, we are unable to refund or resend without a new shipping charge.

Multiple-Brand Orders

Some items may ship separately depending on the designer's location. You’ll be notified if your order will arrive in multiple packages.